Buyer Protection Policy
Picture This and That.com and PayPal Inc.
Picture This and Tthat.com uses PayPal as our method of online payment. With PayPal, security is their top priority. PayPal Buyer Protection is offered as a way to make our online trading even safer and more secure.
With PayPal Buyer Protection, qualified purchases are eligible for up to $1,000.00 USD coverage at no additional cost. Additional coverage may apply for purchases made with PayPal Buyer Credit.
When a buyer files a claim through PayPal Buyer Protection, PayPal works with both the buyer and the seller to gather the details of the transaction. PayPal investigates the facts of the case and makes every effort to come to a fair conclusion.
PayPal helps you buy with confidence. Before filing a claim, PayPal encourage you to work with your seller since most issues can be resolved through direct communication. If you find it necessary to file a claim, your transaction may be covered by either PayPal Buyer Protection or the Buyer Complaint Process.
Transactions Covered by PayPal Buyer Protection
If you paid for an item and never received it or received an item that was significantly not as described, your transaction must meet each of the following requirements to be eligible for PalPal Buyer Protection:
- Your purchase must be a physical item -- services and intangible items are not covered
- You must use PayPal to pay for the item and must use the seller's email address associated with the purchase.
PayPal Buyer Protection Rules
- You may only file one claim per PayPal payment
- Claims must be filed within 45 days of the PayPal payment
- You may not file a claim if you are simply disappointed with the item you have received. Items must be significantly not as described or never received
- You are limited to three PayPal Buyer Protection refunds per calendar year
Beyond that, we are unable to gurantee full recovery of funds
Refunds issued on PayPal Buyer Credit transactions may apply towards this limit. Learn more by reviewing the PayPal Buyer Credit Policy
- You must be willing to provide information during the investigation process. If we are unable to obtain the necessary information, your case may be cancelled without refund.
For specific terms and conditions, please review thePayPal Buyer Protection in the User Agreement.